FAQ

Q: What are my Shipping Options?

A: We offer standard non-tracked shipment on small orders under $30.00.

For Orders over $30.00 your Order will be only be available to be sent via the Domestic Tracked Post Option  - this option does not give priority shipping (like Express Post or our Priority Dispatch Option) however you will receive a Tracking Number for updates on your delivery.

Express Post is available on all orders. We also upgrade ALL orders over $70 to Express Post at no additional cost.

 

Q: What is Priority Service?

A: Our Priority Service is perfect if you are in a hurry for your Order. If you choose our Priority Service Option your Order will be moved to the front of the line for processing and we will have it dispatched within 1 Business Day via Express Post.

 

Q: How long will it take for my Order to be sent?

A: Whilst we allow 5-10 business days for dispatch of Orders, most orders are sent within 5 business days during non-peak times. Our computer system will send a Dispatch notice to you once order has been fulfilled, however due to Australia Post pick up times, your order may not be physically sent until the following day.

 

Q: When will I receive my Order?

A: Within Australia, Australia Post takes between 2 and 10 working days to deliver. Overseas over can take several weeks depending on your Location.

It is recommended to Upgrade your Shipping to Express Post or Priority Service to ensure speedy delivery and tracking of your Order.

Our computer system will send a Dispatch notice to you once order has been fulfilled, however due to Australia Post pick up times, your order may not be physically sent until the following day.

Unfortunately, shipping times are out of our control and unless your Order has been upgraded to Tracked or Express Post, there is no means for us to track it.

PLEASE NOTE THAT ONCE YOUR ORDER HAS BEEN ACCEPTED BY AUSTRALIA POST, WE CAN NOT TAKE ANY RESPONSIBILITY FOR YOUR ORDER.

 

Q: How long does it take to have a query I sent responded to?

A: Our Office hours are Monday, Wednesday and Friday from 9.30am to 2.30pm. We are working on orders and designs at other times, but have these times reserved for contact with customers.

We aim to respond to all messages on the next day we are open. If you have not heard from us, please try again! Sometimes things get lost in cyber space!

 

Q: Do you make Custom Orders?

A: Definitely! Send us an email to plannerstickerau@hotmail.com or contact us through the Contact Page with your request. We will get back to you with a time frame and cost within 2 business days.

 

Q: What products do you use?

A: Our stickers are cut on smooth, premium matte sticker paper and printed with a high quality laser printer.

 

Q: I can't find what I want but don't want to pay for a Custom Order?

A: Feel free to send us an email with your request. We have a never ending list of designs "to be made" and would be happy to add your request to it, and can even notify you once it has been made.

 

Q: What do I do if I am not happy with my order or there is a fault with the product or order?

A: As all our products are made by hand, human error can occur. Please be sure to read our Terms and Conditions of Sale for full information on the process for any returns or faults.

 

 

Have a different question? Feel free to contact us via the Contact Page our FaceBook Page or email plannerstickerau@hotmail.com